Refund policy

Refund & Cancellation Policy

At Fresco Trading Co, we value our customers and strive to ensure a smooth and satisfactory shopping experience. Please read our policy carefully before placing an order.

Order Cancellation

• Orders can only be cancelled before dispatch.

• Once an order has been dispatched, it cannot be cancelled or refunded.

Refunds

• If your order is damaged during transit, we will offer a full refund or send a replacement shipment at no extra cost.

• To claim a refund, customers must notify us within 48 hours of receiving the product, along with supporting photos/videos of the damaged shipment.

Non-Refundable Situations

• Orders once dispatched cannot be refunded or cancelled unless damaged in transit.

• Products that are opened, used, or tampered with after delivery are not eligible for refunds.

How to Claim

To request a refund or replacement, please contact us at:
📧 Email: info@frescotradingco.com
📞 Phone: +91 91540 20565

Our team will review your request promptly and assist you with the process.